Return Policy

CozZy Glow Return Policy

At CozZy Glow, your satisfaction is important to us. While we aim to deliver products of the highest quality, we understand that issues may arise. Our return policy is designed to address concerns specifically related to damaged or incomplete products.

Refund Eligibility

We only offer refunds for products that are damaged upon arrival or incomplete (e.g., missing accessories). If you encounter such an issue, please follow the steps below to initiate a return.

Damaged or Incomplete Products: Return Procedure

  1. Report the Issue:
    If your product arrives damaged or incomplete, please email us at support@cozzyglow.com within 5 days of receiving your order. Include your order number, a description of the issue, and clear photos showing the damage or missing items.
  2. Return Authorization:
    Once our support team has reviewed your claim and authorized the return, you will receive instructions on how to proceed.
  3. Shipping the Return:
    You are responsible for shipping the product back to us in its original packaging. Please use a tracked shipping method and email us the tracking number once the item has been shipped. The return shipping cost will be at your expense.
  4. Refund Processing:
    Upon confirmation that the returned product is on route and meets our return criteria, we will process your refund. Please allow 5 to 10 business days for the refund to appear in your account.

Important Notes:

  • No Exchanges:
    We do not offer exchanges. 
  • Unauthorized Returns:
    Returns without prior authorization from our support team will not be processed.
  • Shipping Delays:
    CozZy Glow is not responsible for shipping delays caused by the courier. Please contact the courier directly for any shipping-related issues.
  • Order Ahead:
    To avoid any inconvenience, we recommend placing orders well in advance to account for shipping times.

For any questions or further assistance, feel free to reach out to our support team at support@cozzyglow.com.