Frequently Asked Questions
Got a question? Find our FAQs here. If your question hasn't been answered here drop us a line or use our Contact Form.
About CozZy Glow
Where Are You Located?
Our company is operated out of Ontario, Canada.
How Often Do You Add New Products To The Store?
We are constantly searching for fun, new, and creative products to share with our CozZy Glow customers. As a reference, you could expect 1 to 2 new products per month.
Orders
Can I Cancel An Order After It Has Been Placed?
Once you place an order we do our best to fulfill orders as soon as possible. When an order is fulfilled you can no longer cancel the order.
Can I Modify An Order After It Has Been Placed?
Unfortunately, after an order has been placed no modifications/adjustments can be made.
What Is Your Return And Exchange Policy?
Kindly refer to our Return / Refund Policy.
What Payment Methods Do You Accept?
We accept Visa, MasterCard, Amex, Discover, Diners Club, Apply Pay, Google Pay, Shop Pay, and Store Gift Card.
Shipping
Why Is The Shipping Time So Long?
The manufacturers that we work with are based globally and in order to provide the best possible pricing we have opted for economical shipping times.
Can I Track My Shipment?
The majority of manufactures that we source from offer tracked shipping. You will receive an email with tracking information as soon as possible.
What Shipping Services Do You Offer?
We use a variety of shipping services which can be dependent on the manufacture we are working with. However, on average the shipping times vary between 1-3 weeks depending on shipment destination. Kindly refer to our Shipping Policy page for more info
How Long After I Place An Order Will It Be Shipped Out?
Once an order has been placed on our website, we will fulfill the order within 1-2 business days and you could expect the product to be shipped out soon after.
Where Do Your Products Ship From?
All of the manufacturers that we work with are based in globally.
Do You Offer International Shipping?
Currently, we only offer shipping to our Canadian & American customer base. However, we do plan on expanding our shipping zones in the coming future.
Products
Where Are The Products Manufactured?
All of our products are manufactured in China.
What Are The Products Made Out Of?
The materials used for our products vary however the majority of our products are made out of silicone.
Do You Offer Gift-Wrapping Services?
No :)
Concerns
Why Isn't My Promo Code Applying To My Order?
If you are experiencing any technical difficulties please contact us through our contact page.
What Happens If My Package Is Lost Or Stolen?
Unfortunately, if a package is lost and or stolen after it has been shipped out it is no longer in our control and we take no liability in such issues.
What Should I Do If My Order Has Not Been Delivered?
Kindly refer to our Return / Refund Policy.
Can I Return Or Exchange A Product If I Am Not Satisfied?
Kindly refer to our Return / Refund Policy.
What If My Product Arrives Damaged?
Kindly refer to our Return / Refund Policy.
What If I Receive A Shipment Late?
Once an order is fulfilled electronically on our end and sent to the manufacturer, we are not longer liable and/or at fault for any delays in shipping time.
Do You Offer Refunds?
Kindly refer to our Return / Refund Policy.